At PrimeSwift LLC , we value customer satisfaction and strive to provide the best possible service. Please review our refund policy below to understand the terms and conditions regarding refunds and cancellations.
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
- The product or service is defective or not as described.
- The issue has been reported to PrimeSwift LLC within [7 days] of purchase.
- Refund requests comply with the terms outlined in this policy.
2. Non-Refundable Items
The following are non-refundable:
- Digital services once delivered (unless proven defective).
- Subscription-based services after activation.
- Promotional or discounted offers.
3. Refund Process
To request a refund:
- Contact our support team at contact@instastreaming.net with your order details and a clear explanation of the issue.
- Our team will review your request and may request additional information or proof (e.g., screenshots, order receipts).
- If approved, the refund will be processed within [3-5 business days] to your original payment method.
4. Cancellations
4.1 Before Delivery
You may cancel your order before the service is delivered or activated. Contact us at contact@instastreaming.net for assistance.
4.2 After Delivery
Cancellations after service delivery are not eligible for a refund unless the product/service is defective or not as described.
5. Partial Refunds
In some cases, we may issue partial refunds for:
- Services that were only partially delivered.
- Situations where a refund for the full amount is not applicable.
6. Exceptions
We reserve the right to deny refund requests if:
- The issue was caused by customer error or misuse.
- The refund request is made after the eligible timeframe.
- Fraudulent or abusive refund claims are detected.
7. Contact Us
If you have questions or need assistance with a refund or cancellation, please contact us:
- Email: contact@instastreaming.net
Our team is here to assist you and ensure that any issues are resolved promptly.